M-Pesa Business Customer Support Regions

Vodacom Tanzania

Africa , Tanzania

Customer Support

Ending On: 04 Nov 2021 Closed

Keyskills

Job Description

We are looking for M-Pesa Business Customer Support Regions

Education:

Employment: Full-time

Requirements: Location: Dar es Salaam, Tanzania

Role Purpose: 
  • Overall accountability of proactively supporting the M-Pesa Business regional customers 
  • Drive and responsible for M-Pesa Business regional service management (trainings)
  • Manage M-Pesa Business regional customer’s projects 
  • Monitor M-Pesa Business Regional performance and cross sell M-Pesa products
Key accountabilities and decision ownership 
  • Overall responsible for supporting the M-Pesa Business regional allocated accounts
  • Manage service delivery for the regional accounts and cross sell other M-Pesa products
  • Support to accelerate regional performance and drive initiatives for revenue growth
  • Manage M-Pesa Business regional new and existing customer’s projects  
  • Initiate and conduct end to end new trainings and re-trainings for the regional business accounts 
  • Responsible for reactivations of dormant, droppers and stoppers regional business accounts  
  • Working closely to support sales team to identify new potential growth areas
Core competencies, knowledge and experience 
  • Strong Business Acumen 
  • Strong stakeholder management skills
  • Excellent project management skills 
  • Excellent communications and reporting skills
  • Able to challenge the status quo
Must have technical/professional qualifications: 
  • 3+ years’ experience industry or functional experience.
  • Bachelor degree in Business Administration, Economics, Actuarial Science, Marketing or its equivalent.
  • Analytical ajiraskills.
  • Build and maintain relationship with key stakeholders in the value chain.
  • Telecommunications experience would be advantageous.
  • Project knowledge and experience would be advantageous.
Job Responsibility
  • Ensures solution support is provided to sales teams, strategic partners, internal teams and business customers regarding technical, non-customised solution design products and activities;
  • Supports key customers during all phases of pre-sales, solution design, implementation and post-sales changes and helps create a landscape for increasing cross-selling opportunity;
  • Supports product development teams on preparation and life-cycle of Vodafone products/services and captures and implements process or product changes to the solution design;
  • Provides sales, marketing and engineering feedback on current and future product requirements;
  • Maintains up-to-date and comprehensive knowledge of Vodafone's and the industry's products and/or services;
  • Understands customer needs and factors for their digital transformation process through Vodafone solutions.

Key Responsibility

Company Profile

Employer: Vodacom Tanzania

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